Frequently Asked Questions

What's in a Hive Box?

The Hive Box is a carefully curated selection of honeybee-themed items, ranging from raw honey and beeswax candles to handmade soap and beauty products, artisan food samples, and bee-themed paper or decor. The Hive Box Mini contains raw honey, a beeswax candle, and an extra bee-friendly goodie.

We work with a monthly theme to make it a cohesive experience that will delight and inspire. 

We search for artisans making top-quality goods, we're one small business supporting other small businesses!

We also put a high priority on working with apiaries and beekeepers that gather honey ethically and responsibly, putting the health of the bees above all else. We recognize the very real threat that pesticides, antibiotic overuse, and other interventions can have on healthy hive populations and continue to learn more from our Beekeeping (Beek) partners, our community, and friends. 

When & how often will I receive my Hive Box?

Boxes ship on the 20th of every month. Deadline for ordering your Hive Box is the 15th of each month.

For example: If a subscription order is placed on or before the 15th of January, they will receive January's box. If a subscription order is placed on or after the 15th of January, the subscriber will receive February's box. To adjust your subscription type between the Hive Box and the Hive Box mini, log in to your account on the home page. 

Shipping is a flat rate of $6.95 in the United States, $15 to Canada. We're sorry, that this time we are not currently shipping internationally.

Please do not leave your Hive Box on the porch for too long if it is a sunny or warm day, or in colder weather. Honey will begin to crystallize (harden) faster if kept at temperatures 55F and lower. Which leads us to....

My honey was liquid, now it's hard! What happened? Is it bad?

No! Honey crystallization is a normal, natural process that begins the moment the honey leaves the hive. All of the honey's properties are still fully intact. In fact, some honey will crystallize IN the hive! The more glucose content (one of the sugar molecules) the honey has, the faster it will begin crystallization. 

Some people prefer crystallization over runny honey because it is easier to spread, and some people think its tastes better, too. You can taste both and see for yourself which you prefer. 

In our Hive Boxes we aim to deliver honey that has not yet crystallized, unless it is infused or "spreadable." If it does begin to crystallize, you can do the following: 

Spoon the amount of honey you'd like to recrystallize into a glass jar or bowl and place in a warm water bath, using a thermometer to make sure the water temperature doesn't exceed 100F. Higher temperatures will mean the honey is no longer "raw". 

Please remember, raw honey is a natural food product. Variations between varieties, batches, harvests, and extractions will always happen. 

Read more about Honey Crystallization from the National Honey Board ( Here. )

What's the best way to burn beeswax candles? 

Keep wicks trimmed to 1/4″ or less to prevent soot.

Ensure candle is kept clean and doesn’t gather dirt or excess dust. If dirty or dusty, carefully clean the top of your candle with paper towel or lint free cloth.

To ensure your candle burns cleanly across the top, burn it one hour for each inch in diameter or until the wax pool extends from edge to edge. For example, burn a 2.5″ pillar at least 2.5 hours, burn a 3″ pillar at least 3 hours.

Votive candles should always be burned in a heat-resistant votive holder just slightly larger than the diameter of the votive itself. If trimmed and burned properly, votives will burn completely with no wax left. 

Tea light candles should be burned in their original containers or in a similar heat resistant container. Tea lights are meant to burn continuously until depleted, approximately 3 to 5 hours.

Use a metal tool to straighten a curled or tilted wick to the opposite direction to correct uneven burning.

Extinguish candle by pushing wick into melted wax pool with a metal tool to  prevent afterglow and smoke.

Basic Candle Safety: 

Never burn a candle that is not within sight.

Keep burning candles away from drafts, vents, ceiling fans and air currents.

Never touch or move a candle when the wax is liquid.

Never burn a candle directly on or near anything flammable.

Always use a candleholder specifically designed for candle use.

Be sure the candleholder is placed on a stable, heat-resistant surface.

Keep candles out of the reach of children and pets.

Keep the wax pool free of wick trimmings, matches and debris at all times.

Trim candlewicks to one quarter inch each time before burning.

Make sure all candles are completely out before leaving the room.

Straighten the wick after it has been extinguished.

I'm allergic to bees or have experienced allergic reactions to bee products in the past (honey, pollen, propolis, beeswax, etc.) Will the Hive Box be safe for me? 

Please talk with your doctor. 

The Hive Box does not assume liability for adverse reactions to foods consumed, or items one may come into contact with as a subscriber or customer of the Hive Box or its partners. We work with many different types of partners and said partners may produce products with peanuts, tree nuts, soy, milk, eggs and/or wheat. We cannot guarantee that any of our products are safe to consumer for people with peanut, tree nut, soy, milk, egg or wheat allergies.

Can I buy the Hive Box goods individually?

We're proud to connect our Hive Box subscribers with awesome artisans and small-biz owners! 

We have a small number of items available for purchase in the One-Time Shop section, along with a very limited number of monthly boxes available for one-time purchase without committing to a subscription.

Each Hive Box comes with brand information from the businesses we partner with, so you can make individual and intentional purchases directly from them if unavailable in our shop.

How do I adjust my subscription between the Hive Box and the Hive Box mini?

By logging into your account you can adjust all the details of your subscription, including switching between the Hive and Hive Mini, and skipping a month if needed without canceling entirely. 

What is your refund policy? Can I refuse/return my box for a refund? 

Once a box has been allocated for shipment, we can no longer offer refunds on that box. Boxes are allocated for shipment the first week of each month after the re-billing date of the last day of the month. Refused boxes will not be processed for a refund unless we have been contacted: [email protected]

For food safety reasons we are unable to accept any returns on opened honey or food products. 

My address has changed...

Please make sure you log in to your Hive Box account and update your address. We cannot be held responsible for returned/unreturned boxes due to incorrect addresses. 

How do I cancel my account? 

You can log in to your Hive Box account to cancel your membership, or you can email us: [email protected] 

To ensure that all account updates are completed promptly, please contact us at least five days prior to your next billing date. We cannot refund or stop a shipment once an order has processed.

We're a small apiary/business/artisan/artist and we want to work with you!

We'd love to hear from you! Email us anytime at [email protected] 

More Questions? Email us! [email protected]


TERMS AND CONDITIONS, FOOD ALLERGY DISCLAIMER, AND OTHER IMPORTANT LEGAL JARGON.